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FAQ

Frequently asked questions

Everything you need to know before getting started with Acme.

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FAQ

Common questions answered

Quick answers to the questions we hear most often.

Is there a free plan?

Yes. Our Free plan is permanent with no credit card required. You get 3 projects and 10,000 events per month — enough to validate your product and build a tracking foundation.

How is an 'event' defined?

An event is any user interaction you choose to track: a page view, a button click, a form submission, or a custom action. You define what matters. We process and store everything else.

Do you support GDPR and data residency?

Acme is fully GDPR compliant. Data is stored on EU servers by default. Enterprise customers can choose their preferred region including US East, EU West, and APAC. Data processing agreements (DPAs) are available on request.

Can I cancel at any time?

Absolutely. There are no long-term contracts on Free or Pro plans. Cancel from your account settings anytime — you'll retain access until the end of your billing period and your data export is always available.

What integrations are included?

Acme integrates natively with Segment, Slack, HubSpot, Intercom, Salesforce, and 40+ tools. Our REST API and webhooks make it easy to connect any custom or internal system.

How long does implementation take?

Most teams are fully set up in under an hour using our JavaScript snippet or one of our SDKs. For complex enterprise environments with custom pipelines, our team provides white-glove onboarding at no additional charge.

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Frequently asked questions

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Still have questions?

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